What is the return policy for ARMRA Colostrum™?Updated 10 days ago
Since ARMRA is a food, we maintain a strict health code and are not able to accept returns on all items. See the list below for each ARMRA product’s return policy:
ARMRA Travel Sticks - If you’re not 100% satisfied with your ARMRA Travel Sticks, we offer easy returns and refunds within 30 days of purchase.
ARMRA Jars - ARMRA Jars may only be returned if the contents remain in unopened/unused condition within 30 days of purchase. If the tamper-proof seal has been removed or damaged in any way, we can no longer accept it as a return.
Accessories - All accessories, including The Whirl, The ARMRA Carafe, and The Tote Bag, are final sale unless stated otherwise on our website.
Gifted Products - All gifted items, including gift cards or products redeemed through our loyalty program, are ineligible for return.
To initiate your return for return-eligible items, please contact us at [email protected].
Please note: returned products must be received in their original product packaging or they will not be accepted for a refund. The customer is responsible for the cost of return shipping and a $6 processing fee.
For international returns, the customer is responsible for obtaining their own return shipping label and the costs associated.
Once your returned package arrives at our warehouse, please allow 10-15 days for our team to process your return and issue a refund or store credit.
Please ensure only ARMRA products are included in your return shipment. We are not responsible for any non-ARMRA items sent to our warehouse by mistake. Such items cannot be returned or recovered and will be discarded by our fulfillment partner.
Return to Sender Policy: If an order is returned to ARMRA due to a delivery failure, incomplete, incorrect address, unclaimed, refused, or rejected shipment:
- Reshipment Option: We’re happy to reship your order once a corrected address is confirmed. Please note: Additional shipping charges may apply.
- Refund Option: If you prefer a refund instead of reshipment, original shipping charges and Order Protection charges (if applicable) are non-refundable. Additionally, a $6 processing fee will be deducted from your refund total if a return request has been received.
- Timing: Once your returned order is received by our warehouse, please allow 10-15 days for processing. Our team will reach out via email to confirm next steps.
- Unclaimed Returns: If we do not receive a response within 5 days of our outreach, the returned order will be automatically refunded minus original shipping costs, any applicable Order Protection charges, and a $6 processing fee. No further action will be required on your part.
Refunds:
We will notify you once we’ve received your return, and you’ll be refunded on your original payment method, less the $6 processing fee and cost of return shipping if you use our pre-paid label. Please remember it can take some time for your bank or credit card company to process and post the refund.
Damages and issues:
Please look over your order when you receive it and contact us immediately by sending a picture of the issue to [email protected] if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Any return made without first contacting [email protected] will be considered an unauthorized return and can not be refunded.
Please contact us at [email protected] with any return questions. We’re here to help.